No Cab Facility? This might be the reason
Grumpy mood, drenching in sweat, and unkempt clothes usually start the tone of the day for many of us. Contrary to expectations, commuting to work to fulfill one’s goal for the day is not a pleasant affair. In a study conducted by National Sample Survey Organization (NSSO), it was revealed that the number of two-way commuters in the country increased from 6.34 Mn to 24.62 Mn from 1993 – 2010. Now more than ever, people are willing to travel far from their home for better pay and learning opportunities.
Also, with women joining workspaces with rotational shifts, it has become important for workspaces to provide its employees with commuting options. Amidst erratic ground transportation system and cases regularly coming our way of women being molested by cab drivers, employees have got no choice but to hope that their place of work provides them with travel options, both within and outside of city.
Studies have found a direct link between the time of commuting and employee’s retention rate in an organization. Longer hours of travelling brings with it fatigue, health issues, and mental health issues including depression and anxiety. In cities like Delhi, people opt for Metros due to its predictable and timely route but for some, even metro is not an option. For such people, office commute is only a source of frustration which in turn is bound to affect their productivity at the workplace.
For Tier 1 and Tier 2 cities, a lot of companies, especially the ones operating BPO/KPO or the ones operating in rotational shifts, do provide transport to their employees. But the number of companies not providing such services is equally big. One of the biggest reasons that demotivate employers from providing their resources with transport services is the sheer management required on employers’ end to search for the right vendors, maintain employees record availing the service, keeping a record to replace the non-functional fleets, and keeping a record of trip sheets and duty slips submitted by Travel Operators and employees for reimbursements.
In an article published by The Economic Times, it was reported that 43% of Indian firms do not have a system to detect travel expense fraud as they work through manual processes. Not only does the travel department have to find the right travel vendors but also make sure that the employees are safe and satisfied. The level of management required to make sure that every point is being monitored and recorded (be it allocation or expenses) is not something that every organization wishes to spend their financial resources on. Also, the tax that needs to be paid for providing these services does not help either.
So, what can be solution?
In one of the articles published by New York Times, the point was made about ride-hailing services:
“Nearly a third of rides are a part of business travelers expense for ride-hailing services, up from just over 10 percent a year ago, according to Certify, a company that makes travel expense management software. Most are for Uber; a small number are for Lyft.”
While a lot of companies do offer an option to their employees to get reimbursements for the booking done via these cab hailing services, the headache of finding the cab still lies with the employee. Also, the cost that one has to incur during rush hour is also not pocket friendly. So, while cab-hailing services are definitely a source of respite for the individuals but on an organization level, they are not able to ensure employee satisfaction with the workspace. Instead, these are self-searched alternatives that are indicative of the desperation on the employee’s part to resolve their travel woes.
Now, with increasing issues of finding the right cab at the right time and no monitoring on the employer’s part to ensure that the employee is safe, the whole objective of duty of care is also defeated.
To resolve the issue, it’s important that process automation is adopted in the system to enable the supervisors as well as the employee to work through a centralized system. Through a cloud based solution that can enable the employee to make the bookings from desktop or web and for travel admins to process the request without manually chasing the travel operators, it will become easy for the organizations to not just provide a travel solution to their employees but also to make sure that the solution is cost effective.
Our solution, Beep, comes with a booking interface that allows the travel admins to book the cab for their employees and track the entire journey (accounting, routes, and performance) without relying on paper. The software is easy to use and with an added functionality for drivers to add their duty slips on the platform, Beep eliminated manual intervention from the concerned parties, thus, enabling the organizations and the travel operators eliminate their biggest pain point – dispute over payment.